Frequently Asked Questions
General Holster Questions
Will Q-Series holsters fit a frame with custom modifications to the frame or trigger guard?
No. Q-Series holsters are specifically molded to fit over a stock trigger guard. The holster will not accommodate any aftermarket modifications.
Will Q-Series fit a firearm that has an aftermarket light or laser?
No. Q-Series holsters are specifically molded to fit over a stock trigger guard. The holster will not accommodate any aftermarket attachments or modifications.
Why does Q-Series use a metal clip as opposed to the lighter plastic clips used on most holsters?
The point where the holster attaches to the belt is a critical point of contact. Plastic clips and loops loose their shape and strength, which can lead to a catastrophic failure of the holster during the deployment of your weapon. We’re making sure that never happens to our customers. That’s why Q-Series uses a super strong spring steel clip. It grips tightly around the belt (or on the waistband if you’re not wearing a belt) and stays where you put it.
Do you make holsters for both right and left-handed carry?
Yes. All Q-Series holsters are ambidextrous. All it takes is a Phillips head screwdriver to reverse the clip and set it up for left-handed carry.
Will a Q-Series holster wear the finish on my firearm?
Q-Series holsters are minimalist holsters and cover very little of the firearm. Less material equals more comfort, however the finish on your firearm will be exposed to snaps, buttons or buckles on your clothing, which could potentially mar the finish on your firearm. Q-Series holsters are made the working tools of those who take carrying concealed seriously. Firearms that you do not want to be scratched should be kept in a safe.
Do you make custom holsters?
No we do not. All holsters are for the listed model with no aftermarket modifications.
Is the retention on Q-Series holsters adjustable?
No. Q-Series STEALTH holsters are injection molded and the level of retention is set. The specifically molded designs are what allow for positive retention. Because of the minimalist design more retention is added when the holster is being worn. There is however a small adjustable retention screw on our Magazine Carriers to allow the carrier to fit a wider variety of double and single stack magazines.
Do most law enforcement agencies approve minimalist holsters for on or off-duty carry?
Every agency is different but all Q-Series holsters meet the following criteria; they are specifically molded to fit the firearm, offer positive retention, fully cover the trigger guard and allow for easy reholstering. These are the mandatory standards that have to be met in order for a holster to be approved for carry by the Department of Homeland Security and the LAPD.
What is a “Minimalist” holster?
A minimalist holster is made to cover as little of the weapon as possible without sacrificing security while being worn. Q-Series has perfected the art of minimalism by creating a holster that packs in all the security features of a full size holster while maintaining its minimalist design.
What type of testing do you do on your products?
Professionals from the LAPD, US Special Operations Forces, DHS and security minded individuals everywhere have put the Q-Series holster line to the test in some of the world’s harshest environments. All Q-Series holsters are made from quality materials and tested for fit and function prior to leaving our warehouse.
Customer Service
What is your return policy?
If you find fault with your Q-Series holster for any reason, you can return it for a full refund within 30 days of purchase, no questions asked. (Although we’d like to know) After that, your Q-Series holster is covered against manufacturer and material defects for one full year.
What is the warranty?
Absolutely, if you find fault with your Q-Series holster for any reason, you can return it for a full refund within 30 days of purchase, no questions asked. (Although we’d like to know) After that, your Q-Series holster is covered against manufacturer and material defects for one full year.
How do I become a retailer?
You can become an authorized retailer of Q-Series holsters by completing the retailer application found in the “For Retailers” tab of our website.
Why is there a charge on my card if my order was canceled?
If you have canceled or returned an order within 30 days of the purchase, a full refund will be processed. It generally takes 7 to 10 business days for a refund to post back to your credit or debit card.
General Company Info
How long as Q-Series LLC been in business?
Q-Series LLC formed as a Veteran owned small business in March of 2014.
I have additional questions not covered in this FAQ, what should I do?
If you have a question that isn’t covered in the FAQ sheet feel free to send us an email at sales@qseriesllc.com and we’ll do our best to answer it.
What are your business hours?
We are available to respond to emails, phone calls and sales inquiries Monday thru Friday from 9:00am to 5:00pm. Our offices are closed on Weekends and holidays.
What is your office/store location?
Although we do not have a physical store, our warehouse and sales office is located at:
10025 St. Rt. 82
Windham, OH 44288
What sets Q-Series apart from other holster companies?
The Q-Series STEALTH holster was developed by Gary Quesenberry, an Army Veteran, competitive shooter and DHS agent. Gary was also the lead firearms instructor for an entity of the DHS for three years before moving into a more operational role. Gary understands concealed carry and what it takes to conceal a weapon comfortably for extended periods of time in harsh environments. Gary brought his extensive knowledge of concealment to the table when he developed and designed the Q-Series STEALTH. Many may try, but no other holster manufacturer can pack all of the safety features of a full size holster into a minimalist design. Q-Series has mastered the art of concealment.
Shipping and Receiving
My card was charged. Does this mean my order shipped?
No. Your card is charged when you place your order. Your entire order will be ready to leave our facility in 1-5 days.
What is your lead-time?
Once an order is placed we ship within a week. Once the shipment is out, you should allow for 7 to 10 business days for delivery.
Training & Resources
Can I download a product manual?
You can request a digital copy of our instructional product insert by emailing us a request to sales@qseriesllc.com
Do you offer training for your products?
A thorough introduction to the Q-Series holster can be found in the “Video” tab on our website. (www.qseriesllc.com)