Frequently Asked Questions

General Company Info

• Do you offer a warranty?
• How long as Q-Series LLC been in business?
• I have additional questions not covered in this FAQ, what should I do?
• What are your store hours?
• What is your office/store location?
• What sets Q-Series apart from other holster companies?
• Which products are covered under warranty?

General Holster Questions

• Do most law enforcement agencies approve minimalist holsters for on or off-duty carry?
• Do you make custom holsters?
• Do you make holsters for both right and left-handed carry?
• Do you make holsters for pistols other that Glock?
• Is the retention on Q-Series holsters adjustable?
• What is a “Minimalist” holster?
• What type of testing do you do on your products?
• Why does Q-Series use a metal clip as opposed to the lighter plastic clips used on most holsters?
• Will a Q-Series holster wear the finish on my firearm?
• Will Q-Series fit a firearm that has an aftermarket light or laser?
• Will Q-Series holsters fit a frame with custom modifications to the frame or trigger guard?
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Orders

• Do you ship internationally?
• How do I cancel or change an order?
• How to Place an Order?
• Is there a discount for Military or Law Enforcement?
• What methods of payment do you accept?

Customer Service

• How do I become a retailer
• How do I exchange merchandise?
• What if my product is damaged missing parts when it is received?
• What is your return address
• What is your return policy?
• What type of replacement parts do you offer?
• Why is there a charge on my card if my order was canceled?

Shipping and Receiving

• My card was charged. Does this mean my order shipped?
• What is your lead-time?

Training

• Can I download a product manual?
• Do you offer training for your products?